Last Updated: September 7, 2026
At Wyndham Reserve Cigars, we take pride in the quality and condition of our cigars. Because premium cigars are tobacco products whose condition can be affected by handling, storage, temperature, and humidity, our return policy differs from that of ordinary retail merchandise.
1. Return Eligibility
We accept eligible returns when you contact us within 30 days of delivery.
To be eligible for a return, the product must be:
- Unused and unsmoked;
- In substantially the same condition in which it was received;
- In its original packaging; and
- Accompanied by the applicable order information or proof of purchase.
Please contact us before returning any product. Products returned without prior authorization may not be eligible for a refund.
2. Opened Cigar Products
Because cigars are consumable tobacco products and their condition can be affected after delivery, opened, smoked, cut, altered, or partially consumed cigars generally cannot be returned or refunded unless the product was defective, damaged in transit, or we sent you an incorrect product.
Opening an outer shipping carton solely to inspect the contents does not by itself make an order ineligible for return.
3. Damaged or Incorrect Orders
Please inspect your order promptly after delivery.
If your order arrives damaged, contains an incorrect product, or is missing merchandise, contact us as soon as reasonably possible at orders@wyndhamreservecigars.com.
Please provide:
- Your name and order number;
- A description of the problem; and
- Photographs of the product and shipping packaging when applicable.
After reviewing the claim, we may offer a replacement, refund, store credit, or another appropriate resolution.
Please retain the product and original packaging until we have completed our review.
4. Natural Variations in Premium Cigars
Premium cigars are handcrafted from natural agricultural materials. Variations in wrapper color, shade, texture, veins, dimensions, appearance, aroma, draw, burn characteristics, and flavor can occur.
Reasonable natural variations are not considered defects and ordinarily do not qualify a product for a refund or replacement.
5. Storage and Humidity
Proper storage is essential to maintaining premium cigars.
Wyndham Reserve Cigars cannot be responsible for deterioration, drying, excess moisture, mold, physical damage, or other changes caused by improper storage or handling after delivery.
Claims involving product condition will be evaluated based on the circumstances of the order.
6. Returns
Do not send products back to Wyndham Reserve Cigars without contacting us first.
If a return is approved, we will provide return instructions and the appropriate return address.
Customers should not return products to our manufacturer or factory.
7. Return Shipping
If a return results from an error by Wyndham Reserve Cigars or merchandise that arrived damaged or defective, we will determine the appropriate return-shipping arrangements.
For other approved returns, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.
8. Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original method of payment.
The time required for a refund to appear in your account after we issue it depends upon your bank, card issuer, or payment processor.
9. Exchanges and Replacements
When appropriate, we may replace merchandise that arrived damaged, defective, or incorrect.
Replacement availability depends upon current inventory. If the same product is unavailable, we may offer a refund, store credit, or another mutually acceptable resolution.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible at orders@wyndhamreservecigars.com.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed for shipment.
Once an order has entered the shipping process, cancellation may no longer be possible.
11. Refused or Undeliverable Shipments
Orders returned to Wyndham Reserve Cigars because of an incorrect or incomplete address, refusal of delivery, failed age verification, inability to obtain a required adult signature, or other circumstances attributable to the recipient may be subject to shipping and handling charges.
Any refund for an eligible returned shipment will be determined after the merchandise is received and inspected.
12. Sale and Promotional Items
Unless a promotion specifically states that an item is final sale, sale or promotional pricing alone does not eliminate eligibility under this policy.
Products designated as final sale are generally not returnable except when damaged, defective, incorrectly shipped, or when otherwise required by law.
13. Refund Abuse and Fraud
Wyndham Reserve Cigars reserves the right to deny a return, refund, replacement, or exchange where we reasonably determine that a request involves fraud, abuse of this policy, intentional damage, false information, or other improper conduct, subject to applicable law.
14. Contact Us
For questions, returns, damaged-order claims, or refund requests, contact:
Wyndham Reserve Cigars
Cresco, Pennsylvania 18326
Email: orders@wyndhamreservecigars.com
Website: wyndhamreservecigars.com